Compatible Web Browsers

Internet Explorer - Versions 9, 10,11 & Edge (Windows XP, Windows Vista, Windows 7, Windows 8 and Windows 10) Download Internet Explorer

How to enable compatibilty view in Internet Explorer

Please choose the version that is applicable to what you are using.

How to disable pop-up blockers in Internet Explorer

Please choose the version that is applicable to what you are using.

How to clear your cache in Internet Explorer

Please choose the version that is applicable to what you are using.

FireFox - Version 9.0 and higher (Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Mac OS X) Download Mozilla Firefox

How to manage pop-up blockers in Firefox
How to clear your cache in Firefox

Edge - For Windows 10

How to manage pop-up blockers in Edge

Steps:

  1. Open Microsoft Edge, click on More Action ("...") at the right top corner.
  2. Click on Settings, click on View advanced settings under Advanced settings.
  3. Then simply slide the Block Pop Ups to the off position.
How to clear your cache in Edge

Chrome Browser For Windows XP, Windows Vista, Windows 7, Windows 8, Windows 10 and Mac OS X Download Chrome

How to manage pop-up blockers in Chrome
How to clear your cache in Chrome

Apple Safari™ is not supported by Promisepoint®.

Apple - Mac user settings/directions

Chrome Browser For Mac OS X 10.6 or later Download Chrome for Mac OS X

The courses will not open

  1. Launch the Chrome browser. Safari is not supported at this time.
  2. In the top menu bar click the word Chrome.
  3. Select Preferences from the drop-down.
  4. A new window will come up, click on the Content icon.
  5. Make sure Block pop-up windows is unchecked.
  6. Note that to right-click you must use your CTRL key.
  7. Note that the delete function may require you to hold down the Fn button while clicking on the delete key.

For System Administrators

The sites listed below need to be allowed in trusted sites, firewalls, web filter/proxy servers and port configurations

How to Add a Trusted site.

  • http://www.promisepoint.com, IP Address: 206.127.172.133
  • http://courses.promisepoint.com, IP Address: 206.127.172.133
  • http://www2.promisepoint.com, IP Address: 206.127.172.133
  • http://learning.promisepoint.com, IP Address: 206.127.172.133
  • https://thebreakawaygroup.zendesk.com, IP Address: 192.161.156.1
  • https://promisepoint.brickftp.com, IP Address: 54.209.222.205
  • 206.127.172.135
  • 206.127.172.136
  • 206.127.172.137
  • 206.127.172.138
  • 206.127.172.139
  • 206.127.172.140
  • 206.127.172.141
  • 206.127.172.142
Additional System Requirements and Web Browser Settings
  • Popup Blocking:Must be disabled. Please follow the instructions to the applicable browser and version you are using.
  • JavaScript:JavaScript must be enabled how to enable
  • Adobe Flash Player 8 or above and Adobe Acrobat Reader 6.0 or above. (Verify that your Adobe Flash Player is enabled.) The latest version of both is available for free at www.adobe.com/downloads

Additional Information

I am experiencing log-in issues
  1. Be sure you are typing www.promisepoint.com/yourorganization. Contact your organization for the correct community web address.
  2. When entering your username, please be sure there are no spaces before or after your username.
  3. If your organization set up your username, check with your organization to confirm the username you are using is already setup..
  4. If you are self-registering, be aware of duplicate usernames. They system will not let you sign up with a username that is already taken.
I am experiencing courseware/simulator issues

The courses will not open

  • Ensure your popup blocker is disabled. If you are working on an organization computer request permission from your IT Support Team to complete this step.
  • Clear Cache & Cookies in Internet Browser.
  • Access the courseware through a different Internet Browser; if possible use Mozilla Firefox or Chrome. Don't forget to disable pop-up blockers.
  • Try to open and play the courses from another computer.
PromisePoint ® Minimum System Requirements

Below you can find the current minimum and recommended system requirements for PromisePoint along with a list of websites and IP addresses that may need to be white listed by your organization.

PromisePoint System Requirements